Director of Facilities Operations Back to Job Postings

Posted by
City of Toronto
Job Location
Posting active until
December 28, 2018

Submit Resume

Back to Job Postings

Job Description

Director of Facilities Operations

Comprised of a team of diverse and dynamic facility and project management professionals, the City of Toronto’s Facilities Management Division is striving towards becoming a leader within the industry. With a business goal of evolving into a first-class full-service division that provides proactive customer service, strategic facilities management and an organized, consistent approach to construction project delivery, the Division is driving change to our culture, our business and our technology.

Our people are at the heart of our transformation into a strategically aligned operational structure equipped to serve customer needs today and into the future. We are emerging as a thought leader and the place to be for enthusiastic, innovative professionals that are adaptable to change and willing to contribute. If you are such an individual, this is where you want to be, lead and achieve!

As Director of Facilities Operations, you will lead a team of Facility Operations experts in providing customer service-based, cost-effective facility operations services to a diverse portfolio of clients with varying ranges of facility needs, located across the City of Toronto. Collaborative, insightful and familiar with the municipal framework, you will provide strategic leadership and direction to the management team, guiding business process improvements, upholding customer service standards and driving the modernization of existing practices and our culture. A skilled people leader, you will direct, engage and motivate a multidisciplinary team of unionized and non-union staff, lead the development of succession plans, promote a culture of continuous learning and support innovation.

A champion of best practices, positive client relations and optimum service delivery, committed to continuous personal development and being a recognized professional in the market, you keep on top of emerging technologies and trends, participate in industry-related events, and continuously compare internal processes, standards and professionals with industry standards in the pursuit of excellence.

With a post-secondary education in Facilities Management, Engineering, Real Estate, Business Administration or a comparable field, and extensive, progressively responsible experience managing a program of Facilities Management / Corporate Real Estate in a multi-building, multi-user portfolio environment, you have a track record of accomplishments in the industry.

Your history of innovative leadership will include an extensive background working on large-scale (divisional and/or organizational) transformational initiatives, with emphasis on organizational strategic direction, financial, procurement and risk management, and demonstrated achievement of objectives. In addition, as Director of Facilities Operations, you will make full use of your extensive experience with the RFX process, including contract negotiations and managing contracts from inception to closure.

This mandate will also benefit from your strong customer service focus and extensive experience collaborating, partnering and managing interpersonal relationships across all levels of an organization, enabling you to deal effectively with client divisions, senior management, Council, peers and colleagues. Added to this is your strong senior-level experience managing, leading, coaching, developing and motivating staff in the development and implementation of business solutions to achieve corporate/divisional objectives.

A persuasive communicator and negotiator, with superior analytical, human relations and presentation skills, and a high degree of initiative and creativity in problem-solving, you know how to exercise discretion in a multi-stakeholder environment where demonstrated political acumen, judgement and insight are essential for success. Significant knowledge of all relevant legislation (e.g. Health and Safety, Technical Standards and Safety Authority, Human Rights and Employment Equity, etc.) is also required.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Director of Facilities Operations within our Facilities Management Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2315640 X, by December 28, 2018.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

Accommodation: The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City’s hiring process, i.e., application, assessment and placement.

If you are an individual with a disability and you need accommodation in applying for this position, please email us at, quoting the job ID #2315640 X and the job classification title.

If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.