Posted by
J. Edgar and Associates Inc.
Job Location
Posting active until
October 26, 2017

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Job Description

We are currently seeking an experienced Facility Operations Manager for a large Corporate Office Building in Downtown Toronto. Ideally, we need someone with experience in developing, implementing and overseeing a planned Facility Operations Management (FOM) program. The FOM program enables all aspects of office space to be maintained at an agreed upon common standard within agreed cost and time frames and in adherence with provincial regulations related to areas such as health and safety regulations. The FOM function is accountable for defining, measuring and maintaining metrics, SLAs and SOPs related to ROI, contract compliance, quality and client satisfaction for multiple corporate business environments under one roof. As an established FOM, the incumbent must have experience with: the development, oversight and management for all preventative maintenance programs, facility repairs and operations, support for capital construction projects, records management, vendor management and space planning.

As Facility Operations Manager, functions and responsibilities alternate depending on priorities. Here are some more general responsibilities and functions within this role: Develop and implement a scalable Local and National Facility Operations Management (FOM) Program, Support the day-to-day delivery of FOM services with a goal of performing a complete FOM review, assessing ongoing FOM needs, making recommendations and implementing a world class FOM program, Review and assess current service levels – make recommendations and implement immediate changes with a view to scalability, Identify and document service gaps – make recommendations to build and implement an immediate corrective plan with a view to scalability, Review maintenance manuals and hand-over reports from fit-out constructors to ensure completeness and suitability for ongoing maintenance operations and warranty management. Request and obtain additional information if required, Implement a Preventative Maintenance program for critical operational processes and equipment, Review condition of existing premises with a view to managing and documenting ongoing warranty claims, if any, Ensure compliance with all Occupational Health & Safety legislative requirements, Review and assess the current facility processes and procedures and implement immediate industry best practices that are scalable, Train team members as needed on appropriate FOM best practices to ensure they are capable of executing the FOM program on a self-perform basis, Evaluate the current service partner arrangements (national/local) – and with approval from leadership, immediately bring best in class partners in to support a proactive scalable FOM Program, Manage/Support the budget process and build and present a detailed zero based budget for the following categories: Operations, Preventative, Capital.

Position Qualifications: Minimum 7-10 years Facility Operations  Management or Property Operations Management experience , A University degree in Mechanical or Electrical Engineering, experience with or in developing some form of WOMS – Work Order Management Software or System (an in-house app or software or DB is perfect), the Facility Management Professional (IFMA) certification is an asset, Strong vendor management skills to ensure preventive and reactive maintenance work is completed on a timely and cost effective basis and ability to develop and measure vendor KPI’s to ensure continued vendor success, Strong people, communication and management skills to ensure facility operations concerns at all levels are addressed and adequate liaison with landlord representatives occurs, Strong financial management skills to ensure O&M budget development and vendor cost management, Prior experience in asset management and asset inventory control, Familiarity with MS Project or other scheduling software, High degree of comfort working in an unstructured environment that requires solving complex, open-ended issues, Project Management experience of multi-million dollar projects, Good knowledge of electrical, mechanical and HVAC systems, Demonstrated leadership skills, Bilingualism (English and French) an asset.

Salary to $140 plus 14% Bonus
Location – Downtown Toronto
Benefits – Full