Regional Director Back to Job Postings

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Job Location
Toronto, Ontario
Posting active until
January 31, 2018

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Job Description


For the assigned region(s), the Regional Director is accountable for operations management and meeting service delivery obligations, meeting all internal and external requirements, achieving budget and client satisfaction. In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.


For the assigned region(s):

Account Management

Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services
Provides input and contributes to the development and execution of strategic account expansion plans
Recommends additional pull-through services
Participates in and contributes to quarterly business reviews
Contributes to contract renewal and business development activities
Contributes to account governance
Client Relationship Management

Accountable for achieving client satisfaction objectives for the assigned region(s)
Accountable for developing and maintaining effective relationships with clients, managing client expectations
Position level of client representatives with whom this position typically interacts with include those at the senior management level
Acts as the focal point of escalation for issues pertaining to facilities within assigned region(s)
Achieves profitability targets for the assigned region
Participates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savings
Budget Development & Management

Accountable for meeting budget for assigned region(s)
Develops and manages the execution of budget for portfolios within assigned region(s)
Portfolio Management

Accountable for operations management for the portfolio of facilities within the assigned region(s)
Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs
Oversees the completion and submission of capital plans
Creates and implements short to mid-term plans for the assigned region(s)
Provides input into strategic plans
Collaborates with relevant stakeholders to optimize facilities within assigned region(s) and continuously create value for the client.
Service Delivery Management

Accountable for meeting all service obligations for the assigned region(s)
Oversees the delivery of all service obligations
Accountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements
Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant stakeholders are trained to ensure proper execution
Health, Safety, Environment & Security

Accountable for meeting all internal and external health, safety, environment and security-related requirements
Accountable for the safe delivery of all work performed
Regulatory Compliance

Accountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintained
Project Management

Accountable for on-time, on-budget and quality delivery of facility management projects for the assigned region(s)
Collaborates with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects
Oversees the development and execution of project plans for portfolios within assigned region(s)
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
Continuous Improvement

Collaborates with stakeholders and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region(s)
People Leadership

Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Other duties as assigned
MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: More than ten years

Knowledge & Skills

Community college diploma preferably in business administration
More than 10 years of facility management work experience
Highly-skilled at account management
Highly-skilled at facility operations management
Highly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level
Highly skilled at managing service delivery and meeting service delivery obligations
Skilled at managing budgets
Fully-developed communication, influence, persuasion and negotiation skills
High degree of client service orientation and sense of urgency
Highly skilled at leading and engaging a team of individuals
Skilled at vendor management
Highly skilled at emergency preparedness and business continuity planning and execution
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Expert level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Maintains current knowledge of and highly skilled at implementing facility management services best practices
Expert level knowledge of current building standards and requirements
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client
Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

Certified Facility Manager from International Facility Management Association
Certified Property Manager from Institute of Real Estate Management
Facility Management Administrator Designation from Building Owners and Managers Institute
Real Property Administrator Designation from Building Owners and Managers Institute