Senior Property Manager Back to Job Postings

Posted by
BGIS
Job Location
Markham, Ontario
Posting active until
October 27, 2017

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Job Description

SUMMARY

The Senior Property Manager ensures that assigned corporate office and/or retail properties are operated and maintained in an occupant friendly, cost-effective, safe and efficient manner per the operating parameters and standards of BGIS. The incumbent is accountable for customer satisfaction, financial and operational performance of large and/or complex group of properties in excess of 500,000 square feet within a region and acts as the primary BGIS representative for day to day contact with occupants/tenants. In addition, the Senior Property Manager will be responsible for maintaining and enhancing occupant/tenant relationships and landlord branding.

KEY DUTIES & RESPONSIBILITIES

Ensures Occupant and Tenant satisfaction through Operational Excellence conducive to daily business operations.
Performs financial control activities, including the development of annual operating budgets, performing monthly budget analyses and re-forecasting allocations (as necessary), 100% rent collection (if applicable) and meeting annual targets.
Liaises with the occupants/tenants on day-to-day property management issues.
Develops and maintains preventative and corrective maintenance schedules and oversees maintenance activities.
Assists in the development of new properties, from greenfield through the construction and development of a new site and / or the redevelopment of an existing property.
Meets provincial / federal / municipal legislations and standards with respect to employment standards, human rights, employment equity, health and safety, environmental, etc .
Manages sub-contractor activities for goods and services, including preparation of tender documents, tender and bid analyses, negotiating best possible terms and preparing contract documents and monitoring sub-contractor performance per BGIS process and procedures.
Supervises employees, including directing activities, establishing goals and objectives, performance evaluation and communicating vision for Occupant Satisfaction and Operations and Maintenance.
Oversees the Portfolio Management Zone (PMZ), including the prioritization of departmental tasks / deadlines and balances employee workloads.
Prepares strategic analysis of properties considering financial indicators, market analysis and long-term project plans.
Monitors service level request from tenants and ensures that they are within the scope of occupancy requirements and/or leases.
Responds to tenant billings and notifications (if required).
Approves and authorizes the rent rolls (if required).
Provides recommendations of account write-offs to property owner for approval.
Prepares short-term leases for temporary tenants and kiosks (if required).
Performs Annual Building Inspection (ABI) activities.
Monitors Tenant Service work activities.
Performs other duties, as required.
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses)

JOB-RELATED EXPERIENCE: More than five years up to ten years

Knowledge & Skills

Minimum 5-10 years property management experience
Extensive relationship management capability with Co-owners, Occupants, Tenants and Colleagues
Leadership capabilities and Team engagement
Excellent interpersonal and communication skills both oral and written
Self-motivated with the ability to work independently
Demonstrated flexibility, organizational and leadership qualities including strong teamwork, coaching and mentoring
Demonstrated ability to work independently in a multi-task high pressure work environment
Professional with a positive attitude and mature, diplomatic demeanor
Demonstrated analytical, conceptual thinking and problem solving skills
Strong relationship management skills and customer service orientation .
Ability to interpret complex and detailed lease clauses and communicate to Tenants
Excellent negotiating, analytical and problem resolution skills
Excellent project management abilities
Extensive knowledge of budgeting processes
Strong working knowledge of MS Office
Licenses and/or Professional Accreditation

One or more of the following professional designation – Certified Facility Manager (CFM), Certified Property Manager (CPM), Facility Management Administrator (FMA), Real Property Administrator (RPA), Certified Shopping Center Manager (CSM), Accredited Shopping Center Manager (ASM).
Valid driver’s license (as required).